In order to ensure %100 customer satisfaction, IMPO undertakes the following:
Responding to customer complaints transparently with a fair and objective approach as quickly as possible, ensuring that such responses are reassuring and clear,
Protecting the confidentiality of customer information,
Ensuring that the necessary improvements and inspections are performed continuously in order to avoid recurrence of customer dissatisfaction,
Complying with legal and regulatory requirements while developing the claim handling process, policies and targets.